The Beauty of Customer Centricity.

“A Satisfied Customer is the best source of advertisement” ~ G.S. Alag

Customer centricity can be defined as a way of doing business focused on providing a positive customer experience before, during, and after a sale to drive repeat business, enhance customer loyalty, and improve sales.

Being customer-centric goes beyond good customer service. It means creating a culture around the customer and their needs. Making sure commitments to them are honored, ensuring that they feel valued, and most importantly making sure that they are catered to efficiently, effectively, & on time.

As a customer-centric company, we as AfricaSokoni have made sure that every team member works towards giving their best to clients regardless of whatever department they serve within the company.

We have set ourselves apart in the ecosystem by laying heavy emphasis on customer-centricity. Some of our best practices include:
• Knowing our customers.
• Continuously training our team on the importance of clients to our business.
• Anticipating customer needs &;
• Making customer satisfaction a top priority.

While we have a capable Customer Care Team, being a customer-centric company has been a collective effort & we look forward to taking it a notch higher this year.